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Lumaris Customer Support Channels
Email Support
Our dedicated design team responds to all order and product inquiries within 12–24 business hours, Monday through Friday.
Phone Support
Available for text and voice inquiries: Monday – Friday, 9:00 AM – 6:00 PM (SGT).
Operational Headquarters
Lumaris is an independent online design collective proudly operated out of Singapore 544336.
Important Logistics Notice:
To ensure the operational privacy of our local residential design studios, we do not accept unscheduled walk-ins, direct customer mail, or product returns at our corporate headquarters address. All physical product returns must be processed through our regional distribution hubs using our pre-paid shipping labels. Please review our [Returns & Exchanges Policy] or contact our email concierge team to request an authorized return routing label.
Order & Product
Can I customize the products?
Most of our curated lighting fixtures and luxury design pieces support scalable cord suspensions and universal voltage adjustments out of the box. If your space layout requires specific custom heights, custom sizing configurations, or dedicated finish colors not showcased, please reach out to our concierge team before placing your order sequence.
How do I track my order?
The moment your item passes our structural quality control checks and is transferred to our shipping couriers, a tracking logistics tracking link will be emailed to you. Please allow 2 to 5 business days for carrier server nodes to refresh and map live checkpoint updates after leaving regional dispatch points.
What does the "3 Colors Changeable" variant profile mean?
Fixtures equipped with the 3 Colors Changeable setting feature internal logic chips that switch between three default light temperatures: Warm White (3000K), Neutral Natural White (4500K), and Crisp Cool White (6000K). This transition is activated seamlessly using your existing standard residential light switch—no specialized dimming tracks required.
What does the "Infinitely Dimmable" configuration offer?
Infinitely Dimmable profiles grant you total dominion over your room's ambiance. These units arrive packaged with a smart remote control handset, allowing you to fluidly shift both brightness levels (from 10% to 100%) and color temperatures continuously, matching your precise wellness mood parameters.
How do I install my new pendant light or chandelier?
All luxury fixtures are packaged with comprehensive mechanical layout schematics. Because our curation utilizes high-end architectural wiring networks, we strongly dictate that all electrical mounting, ceiling assembly, and hardwired grid connections be performed by an authorized licensed residential electrician to ensure space safety compliance.
Payment
How can I checkout securely without a PayPal account?
You do not require a PayPal account to complete your transaction. At checkout, simply choose our primary encrypted credit payment gateway option, select "Pay with Debit or Credit Card," and input your preferred Visa, Mastercard, or American Express details directly into our safe SSL-sandboxed Shopify integration matrix.
Shipping
Why does my tracking number show no movement after being created?
This is a standard occurrence inside international premium supply lines. When our fulfillment partner prints the label at our global hubs, a tracking code is generated immediately. The status will appear stationary or "created" while the container safely journeys across international ocean lines or passes border processing vectors. The moment it clears domestic customs and is scanned by your local delivery system (such as FedEx, DHL, or UPS), tracking updates will rapidly refresh daily.